Comments 2
the customer is always right, if not right than at least play along that they are right (until you are right in doing so)
You know, I never like that phrase. The customer is always right well but I do agree with you. You may not feel it inside but a couple words is worth a million dollars. As an American it’s difficult for me to put myself in the mind of the Russian woman who is the sales manager. The way that she feels looking at the American CEO. Even though she acted friendly and kind and even flirting with him a little bit, she didn’t consider him a friend at all. Actually thinking about this deeply, It’s the worst thing you could show to American in a business deal, that you only see them as money. It will be difficult for me to teach Americans that even if the conversation seems very friendly, you should just still answer directly and don’t open your personal life.
But as you have said, if she had just said the right thing, even if she didn’t feel it, then suddenly, they would have a very large contract, and I’m sure that she would’ve desired that result more than having a customer walk away from a $1 million deal.
Million Dollar IT Sale…..Lost